Welcome to SJ-Gems (“we”, “us”, “our”). By accessing or using our website and related services (the “Services”), you agree to these Terms of Service. If you do not agree, please do not use the Services. Where we refer to our registered legal entity, we use the trading name SJ-Gems — replace with your company’s full legal name on invoices and contracts when required.

Who we are

SJ-Gems is a Kenya-oriented online store for beauty and cosmetics. Contact: support@sj-gems.com.

Use of the site

You agree to use the Services only for lawful purposes and in line with these terms and any notices we publish. You must not misuse the site (for example by attempting to interfere with security, scrape content in bulk without permission, or use automated means in a way that harms our systems or other users).

We may suspend or restrict access where we reasonably believe there is a breach of these terms or a risk to the Services or other customers.

Accounts

If you create an account, you are responsible for keeping your login details confidential and for activity under your account. Notify us promptly at the email above if you suspect unauthorised use.

Orders, pricing, and availability

Product descriptions, images, and prices are shown as accurately as we can. Offers and stock levels can change. We may refuse or cancel an order (for example if an item is unavailable, there is an obvious pricing error, or we cannot verify payment). If we cancel after payment, we will refund you using the same route where practicable.

Payments through Paystack

We accept the payment methods made available through Paystack at checkout. By initiating a payment, you authorise us to charge the selected amount for your order.

Paystack and participating payment providers operate under their own terms and network rules. You are responsible for ensuring the account you use is correct and that you complete any required prompts on your device. Failed or reversed payments may delay or cancel fulfilment until the payment is successfully settled.

Delivery and returns

Delivery times and options (where offered) are estimates and may depend on carriers and your location in Kenya. Return and refund rules for defective or incorrect items will be communicated with your order or on our site; statutory rights that apply in Kenya are not limited by these terms except where the law allows.

Intellectual property

Content on the Services (including text, graphics, logos, and layout) is owned by SJ-Gems or our licensors. You may not copy, modify, or distribute it without our permission except as allowed by law or for personal, non-commercial browsing.

Disclaimer and limitation of liability

The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not guarantee that the site will be uninterrupted or error-free.

To the extent permitted by applicable law in Kenya, we are not liable for any indirect, incidental, special, or consequential losses, or for loss of profit, data, or goodwill, arising from your use of the Services. Our total liability for claims arising out of or related to these terms or the Services is limited to the amount you paid to us for the relevant order (or, if no purchase applies, a reasonable cap where the law allows such a cap). Nothing in these terms excludes or limits liability that cannot legally be excluded or limited (including liability for death or personal injury caused by negligence where applicable).

Changes

We may update these terms from time to time. The “Last updated” date will change when we do. Continued use of the Services after changes means you accept the revised terms. Material changes may also be signposted on the site or by email where appropriate.

Governing law

These terms are governed by the laws of Kenya, subject to mandatory consumer protections that apply to you.

Contact

Questions about these terms: support@sj-gems.com.